AI for
customers
Useful, trustworthy AI capabilities embedded in customer-facing products: retrieval, personalization, conversational interfaces, and the evals that keep them honest.
↗Product and Engineering Executive
Software, AI, and things I’m building.
I’m a product and engineering executive. This is my personal space for writing, experiments, and projects I find interesting.
Latest dispatch article
Story points are useless when building is the easy part
If an agent can build the product before you finish estimating the backlog, what exactly are you estimating for?
02 / Operating model
Questions I keep coming back to
AI for
AI for
employees
Governed access to models, tools, knowledge, and workflows: model gateways, usage and cost visibility, and adoption without shadow AI.
↗AI as the
engineering factory
Agentic systems that plan, build, test, review, and improve software delivery. The agent hands over a working environment with evidence, not a plausible diff.
↗- 01 article ai / personalization Personalization doesn’t need a six-month project anymore Adding personalization to Croozie took less than a day. Existing models and an ordinary stack make it possible to start with a useful experience, measure it, and improve.
- 02 article ai / agents Is it even worth trying to block AI or bots anymore? Blocking bots can be worth doing. But if an agent can deliver most of your product’s value by reading a few public pages, the next strategy discussion probably needs to go beyond a better CAPTCHA.
- 03 article ai / engineering My AI apps keep turning into the same seven tools The product keeps changing... the infrastructure mostly doesn’t.
- 04 article ai / agents I Let AI Agents Review and Merge PRs. Then Disaster Struck. The features worked, but background jobs kept my serverless database awake. AI code review missed the operating assumption that made the design expensive.
- 05 article ai / agents OpenAI’s Dot Found Me a NYC Apartment. I Just Showed Up. I gave dot a goal, made decisions along the way, and showed up. It helped with the apartment search, viewings, paperwork, and the little things after signing.